Refund Policy

BARK Refund Policy

Last updated: November 9, 2026

We want your order to arrive correctly and in good condition. This policy applies to purchases made from BARK for delivery within the United States.

30-day return window

You may request a return within 30 days after the item is delivered. To qualify, the item must be unused, in its original condition, and returned with its original packaging. Please include your order number or other proof of purchase.

How to start a return

Email Support@thebarks.com with your order number, the item you want to return, and the reason for the request. For an eligible return, BARK will cover return shipping and provide the return method or a prepaid label. Please do not send a return to our address until you receive return instructions.

Damaged, incomplete, or incorrect orders

If an item arrives damaged, is missing a part, or is not what you ordered, contact us promptly. Include your order information and clear photographs of the item and packaging so we can review the issue and provide an appropriate resolution.

Refunds

After the returned item is received and approved, the refund will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the credit. If more than 15 business days have passed after we confirmed approval, contact us.

Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible before shipment. We will try to help, but a change or cancellation cannot be guaranteed once fulfillment has begun or the order has shipped.