FAQ

BARK Frequently Asked Questions

How long does delivery take?

Orders are normally processed in 1–2 business days. After shipment, Standard Shipping normally takes 4–6 business days. Weekends and United States federal holidays are not business days, and carrier delays can affect the estimate.

How do I track my order?

Tracking information is sent to the order email address after shipment. Allow a short time for the carrier’s tracking page to update.

Can I change or cancel an order?

Contact us as soon as possible before shipment. We will try to help, but changes or cancellations are not guaranteed after fulfillment begins or the package ships.

How do returns work?

You may request a return within 30 days after delivery. Eligible items must be unused, in original condition, and in the original packaging. Include the order number or proof of purchase. For an eligible return, BARK covers return shipping and provides the return method or prepaid label.

When will I receive a refund?

After a return is received and approved, the refund is issued to the original payment method within 10 business days. A bank or payment provider may take additional time to post the credit.

What if an item is damaged, incomplete, or incorrect?

Contact us promptly with the order information and clear photographs of the item and packaging. We will review the issue and provide the appropriate next step.

Which payment methods can I use?

Use a payment method displayed as available on the secure checkout page. A method that does not appear there is not enabled for that transaction. Charges are processed in United States dollars.